• 

  kellideasephoto

  Participant

  February 4, 2016 at 22:40

  If a visitor tries to leave a comment on my blog, they receive the following error:
  “The website encountered an error while retrieving http://kellidease.com/wp-comments-post.php. It may be down for maintenance or configured incorrectly.”

  I have already contacted my hosting provider and they have told me that it is a developer issue.

  #111726 Copied Theme version: 1.9 WooCommerce version: unknown/not used

  3 Answers

  

  Stan Russell

  Participant

  February 5, 2016 at 09:55

  Hello kellideasephoto,

  please provide us with admin credentials for your site in private content. We will check this problem.

  Regards,
  Stan Russell.

  #111768 Copied
  

  kellideasephoto

  Participant

  February 5, 2016 at 15:11

  See private content

  Please, contact administrator
  for this information.

  #111860 Copied
  

  Jack Richardson

  Support staff

  February 5, 2016 at 15:39

  Hello,

  You’re using very old theme version.
  Please update the theme to the latest version and Woocommerce as well.
  Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  Best regards,
  Jack Richardson.

  #111870 Copied