• 

  Gabriele76

  Participant

  January 29, 2016 at 14:59

  Hi,
  in the product’s pages, tab does not work.
  Can you help me, please?

  #110773 Copied Theme version: latest WooCommerce version: latest
  11 Answers
  

  Gabriele76

  Participant

  January 29, 2016 at 15:03

  I see another problem.. in the product page, the size chart (guida alle taglie) open a self window. Before latest theme version, it open a lightbox.

  #110774 Copied
  

  Eva Kemp

  Participant

  January 29, 2016 at 18:13

  Hello,

  Please update the theme to the latest version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Eva Kemp.

  #110814 Copied
  

  Gabriele76

  Participant

  January 29, 2016 at 18:29

  Hello Eva,
  i’ve already updated my theme and i’ve upgraded the available plugins, yesterday.

  #110819 Copied
  

  Eva Kemp

  Participant

  January 30, 2016 at 11:28

  Hello,

  As I see now tabs and size guide image are working:
  http://storage6.static.itmages.com/i/16/0130/h_1454149655_7547218_4cedd765b0.png
  http://storage9.static.itmages.com/i/16/0130/h_1454149684_1856423_e37224645a.png
  Please clear browser cache and check your site.

  Regards,
  Eva Kemp.

  #110878 Copied
  

  Gabriele76

  Participant

  January 30, 2016 at 11:56

  Hi Eva.

  Yes, they’re working now because i’ve restored a backup of previous version.

  I’ve tried to reinstall latest version theme, as you tell me, for anorher time but the errors were the same.

  How i can do?

  #110881 Copied
  

  Eva Kemp

  Participant

  January 30, 2016 at 15:19

  Hello,

  Please provide us with FTP and wp-admin panel credentials in Private Content.
  May we update the theme?

  Regards,
  Eva Kemp.

  #110892 Copied
  

  Gabriele76

  Participant

  January 30, 2016 at 15:31

  Yes, please. Could i have a quotation to update and fix bugs/problems, please?

  Please, contact administrator
  for this information.

  #110893 Copied
  

  Gabriele76

  Participant

  January 31, 2016 at 20:39

  Hi,
  have you news about?

  #110937 Copied
  

  Eva Kemp

  Participant

  February 1, 2016 at 09:35

  Hello,

  Sorry for a delay. I’ve updated the theme. Clear browser cache and check single product page now.

  Regards,
  Eva Kemp.

  #110984 Copied
  

  Gabriele76

  Participant

  February 1, 2016 at 17:09

  Thank you so much, Eva.

  If you have seen some errors or bugs you can tell me and i buy your development service.

  #111126 Copied
  

  Jack Richardson

  Support staff

  February 1, 2016 at 17:18

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #111129 Copied
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