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Display Problem - by feinepfote - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

feinepfote

Participant

December 25, 2015 at 18:34

I have a problem with correct displaying in Internet Explorer of variable products. The drop-down menue in variable products won’t display correctly. In Firefox its fine. Link: https://www.feine-pfote.at/produkt/5-sorten-gemuese/

The second problem with variable products: I have variable products, where the price depends on the size. For example SMALL is 40€ and MEIDUM is 50€. It displays always prices like that: € 40 – € 50. Also see at the same link. When I choose a Variable (for example Size M) the price won’t change. It always says price between € 40 – € 50. What can I do?

#105815 Copied

14 Answers

Eva Kemp

Participant

December 26, 2015 at 09:06

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105836 Copied

feinepfote

Participant

December 26, 2015 at 09:53

credentials attached in private content.

Please, contact administrator
for this information.

#105847 Copied

Jack Richardson

Support staff

December 26, 2015 at 10:05

Hello,

Your site asks for additional authorization. Please provide us with login details.

Thank you.

Best regards,
Jack Richardson.

#105850 Copied

feinepfote

Participant

December 26, 2015 at 11:17

see private content

Please, contact administrator
for this information.

#105854 Copied

feinepfote

Participant

December 27, 2015 at 20:42

hey have you already a solution? our launch is planned in two weeks.

#105894 Copied

Eva Kemp

Participant

December 28, 2015 at 09:24

Hello,

We still can’t pass through this authorization form:
http://storage1.static.itmages.com/i/15/1228/h_1451291040_1946722_1f979d1fd8.png

Please provide login credentials (not only to wp-admin panel, but to additional authorization form too).

Thank you.

Regards,
Eva Kemp.

#105932 Copied

feinepfote

Participant

December 28, 2015 at 19:53

hey thanks for your answer. i can not explain, what this is. i do not have any second authorization form.
I think its a brute-force protection of my hoster. Where does this form appears? Maybe you try it with username “Admin” and pw “Admin” too, like it says “the site sasys “Admin””.
Can you please try this?

#106067 Copied

Eva Kemp

Participant

December 28, 2015 at 20:02

Hello,

I see that form when trying to access wp-admin panel or “My Account” page on your site.
Please check if there are any rules in .htaccess file or ask your hosting provider regarding this.

Regards,
Eva Kemp.

#106072 Copied

feinepfote

Participant

December 28, 2015 at 20:32

hey thanks for answering.
does it work with Username: Admin and Password: Admin
?

#106077 Copied

Eva Kemp

Participant

December 28, 2015 at 20:35

Hello,

No, it doesn’t work.

Regards,
Eva Kemp.

#106079 Copied

feinepfote

Participant

December 29, 2015 at 15:37

hey now i was able to turn the protection off. Now you have access to admin area.

#106168 Copied

Eva Kemp

Participant

December 29, 2015 at 18:45

Hello,

The problem with prices is caused by the plugin “WooCommerce Germanized”. Disable it and check variations then.

Concerning the dropdown option in IE, this is not a theme issue, but feature of IE.
Different browsers may render it differently.

Regards,
Eva Kemp.

#106195 Copied

feinepfote

Participant

December 30, 2015 at 15:31

hi, thanks but without this plugin it is not possible to run an online shop legally in austria and germany.
Isnt there any other chance to fix this? The developer of the plugin told me, that only you can fix this.
This could not be a big problem or?

to the second topic – IE: It could not be, that you sell a theme wich is not compatible with IE in combination with variable products? there must be a way to fix this. when not, your theme does not make any sense. Because lots of people are using IE and i think every store owner sells variable products??!

#106338 Copied

Eva Kemp

Participant

January 4, 2016 at 09:07

Hello,

Please check your site in IE browser with default WordPress theme (Twenty Sixteen) and check variations there. Is dropdown box the same?

Concerning the plugin, please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards,
Eva Kemp.

#106484 Copied
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