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My Product Tab Page (front page) was 'boxed' (ruin) after update

This topic has 36 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

christ2702

Participant

December 23, 2015 at 05:05

I’ve update my themes, and my front page was ruin

before :

after :

Also, my logo was changed back to royal store (my logo was lost)

#105507 Copied Theme version: 2.5.1 WooCommerce version: 2.4.10

35 Answers

christ2702

Participant

December 23, 2015 at 05:15

before

after

#105508 Copied

christ2702

Participant

December 23, 2015 at 05:17

before

after

#105509 Copied

Eva Kemp

Participant

December 23, 2015 at 09:54

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105548 Copied

christ2702

Participant

December 23, 2015 at 14:14

this is my information

Please, contact administrator
for this information.

#105590 Copied

Jack Richardson

Support staff

December 23, 2015 at 15:40

Hello,

You’re using very old versions of required plugins.
Update them https://www.8theme.com/download-plugins/ and check your site after that.

Best regards,
Jack Richardson.

#105611 Copied

christ2702

Participant

December 23, 2015 at 16:11

Which plugins i’ve to update?
Wasn’t it already include with the latest ‘2.5.1’ royal package?

And why in my home page when there isn’t anyone login is just display ‘sign in’ link, the register link was gone?

Please, contact administrator
for this information.

#105618 Copied

Jack Richardson

Support staff

December 23, 2015 at 16:34

Hello,

Plugins must be updated manually via FTP.
You need update Revolution Slider, Visual Composer, Ultimate VC Addons plugins.

Best regards,
Jack Richardson.

#105623 Copied

christ2702

Participant

December 24, 2015 at 05:37

thank you for your advice
i will try to update the plugin

i have one more question
how to show the sign in and registration in header like before?
because mine was gone after update (see before and after)

Please, contact administrator
for this information.

#105659 Copied

veeco

Participant

December 24, 2015 at 07:24

Just wondering if you use the child theme or not ?

#105662 Copied

christ2702

Participant

December 24, 2015 at 09:26

I don’t use child theme
Please check it
I’ve provide you ftp and admin panel account in previous reply

Please, contact administrator
for this information.

#105677 Copied

Eva Kemp

Participant

December 24, 2015 at 09:51

Hello,

I’ve created “Register” page and now “Register” link is shown.
Clear browser cache and check.

Regards,
Eva Kemp.

#105685 Copied

christ2702

Participant

December 26, 2015 at 03:44

okay thank you for your support

i’ve try to update my plugins

i’ll report the result asap

#105823 Copied

Eva Kemp

Participant

December 26, 2015 at 09:08

Hello,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

#105838 Copied

christ2702

Participant

December 31, 2015 at 13:24

i’ve updated the plugin that you mention before, but my front page is still the same as before (the product tab was completely ruin).

woulld you give me any other suggestions?

or, can you help me to fix it?

PS: how to change footer background color?
previously, my footer was black, i don’t understand why it changed itself to white

Please, contact administrator
for this information.

#106382 Copied

christ2702

Participant

December 31, 2015 at 13:27

please check

Please, contact administrator
for this information.

#106383 Copied

christ2702

Participant

December 31, 2015 at 14:13

help me

Please, contact administrator
for this information.

#106384 Copied
Eva Kemp

Participant

January 4, 2016 at 09:54
Hello,

To change footer background add this code in Theme Options > Custom CSS > Global Custom CSS:

.container-transparent .main-footer { background-color: #222 !important; }

Please clarify what exactly is wrong with Product Category and single product.

Regards,
Eva Kemp.
#106494 Copied
christ2702

Participant

January 4, 2016 at 10:43

first : my product tab on home page was boxed (ruin), not like before (please see before and after above)

second : my category list on product page list is ruin too
my category is : woman, man, accessories -> and sub category are like listed in the menu, but in the side category list is not the same as on the menu

#106511 Copied

Eva Kemp

Participant

January 4, 2016 at 15:02

Hello,

Concerning the categories in sidebar, I’ve added “Woocommerce Product Categories” widget into “Shop Sidebar” in Appearance > Widgets and set “Order by” as “Category Order” in the widget settings. Now you need drag your categories in Products > Categories and place them in the order you need. Please do this.

Concerning the products tab, some plugin is causing the issue.
Disable your plugins one by one to find it out.

Regards,
Eva Kemp.

#106573 Copied

christ2702

Participant

January 5, 2016 at 03:13

I’ve added the custom css that you mentioned before, but, why the copyright section on bottom page was white, not black?

Please, contact administrator
for this information.

#106663 Copied

christ2702

Participant

January 5, 2016 at 03:36

I’ve set the product category, but it still not shown the complete category list.

there’re several category missing

#106664 Copied

christ2702

Participant

January 5, 2016 at 03:58

Note : I’ve solved the ‘prduct tab page’ problem.

the remaining problem was footer color and product categories

#106666 Copied
Jack Richardson

Support staff

January 5, 2016 at 14:00
Hello,

Some categories aren’t shown because you didn’t mark any products with them. Add some products to categories.
I’ve added this code for footer in Global Custom CSS:

.container-transparent .main-footer, .container-transparent .copyright { background-color: #222 !important; }

Please check footer now.

Best regards,
Jack Richardson.
#106722 Copied
christ2702

Participant

January 6, 2016 at 02:07

my footer problem was solved, thank you

i understand what you’d explain in your previous answer, but why is the other category that doesn’t have any products was shown?

otherwise, the other sub category was listed as category on shop side bar

Please, contact administrator
for this information.

#106821 Copied

Jack Richardson

Support staff

January 6, 2016 at 09:17

Hello,

The same issue persists with default WordPress theme too, so your categories are set up incorrectly.
Activate Twenty Fifteen theme and add Woocommerce Product Categories widget to the sidebar.

Please try to mark products with categories and check.

Thank you.

Best regards,
Jack Richardson.

#106840 Copied

christ2702

Participant

January 6, 2016 at 09:42

Thank you for your advice, i’ll try it first

But, why it doesn’t happen before i updated the latest royal theme?

PS: The product category on my local site is work perfectly too, not the same as my online one, eventhough the local one is as same as the online one.

#106844 Copied

Jack Richardson

Support staff

January 6, 2016 at 09:43

Hello,

Please try to mark products with categories at first and let us know the result.

Thank you.

Best regards,
Jack Richardson.

#106847 Copied

christ2702

Participant

April 12, 2016 at 14:00

hi, i want to ask about something

how to change the ‘return to shop’ button (or link) when there’s no product?

#120860 Copied

Eva Kemp

Participant

April 12, 2016 at 14:27

Hello,

You can change the link in the file wp-content/themes/royal/woocommerce/loop/no-products-found.php in line 17, replace the code <?php echo get_permalink(woocommerce_get_page_id('shop')); ?> with http link to a page you need.

Regards,
Eva Kemp.

#120866 Copied
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My Product Tab Page (front page) was 'boxed' (ruin) after update

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