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Latest theme update ruined my page setup!

This topic has 10 replies, 3 voices, and was last updated 9 years, 12 months ago ago by Eva Kemp

Soren

Participant

December 17, 2015 at 23:43

Last time you released the newest update, I installed it (using the parameters described in your how-to), and it completely changed the layout on my product-list pages, and the detailed product page.
This is tarting to be a real problem, because now I just installed the newest update you sent out, and the problem persists. It’s embarrassing having my client yell at me on the phone…

I have now rolled it back to the previous 100% working version, but, I need you to help me find out why the product list pages and the detailed product pages is complete possessed.

Please?

I have attached screenshots of how it should look (the way it looks now).you will see, that after the update, the layout is scrambled and un-orderly.

THANKS as always to your and the Royal Team 🙂

Please, contact administrator
for this information.

#104888 Copied Theme version: 1.8 WooCommerce version: 2.4.12

9 Answers

Robert Hall

Participant

December 18, 2015 at 08:44

Hello,

Did you made changes in original theme files?

Also you need update theme first and then we’ll can check this issue.

Regards,
Robert Hall.

#104916 Copied

Soren

Participant

December 22, 2015 at 19:33

The only changes I made were the ones your colleague asked me to insert into the custom.css file. Here they are:
————————-

.main-footer {
background: none repeat scroll 0% 0% #222;
padding-top: 60px;
}

.woocommerce-breadcrumb a { font-size: 13px; }

nav.woocommerce-breadcrumb {
font-size: 13px !important;
}

.product-content-image img {
height: 250px;
}

————————-

However, I’m reluctant to just install this theme update once again, at the risk of my client firing me because of the apparent change in look in the product list pages/detailed product page.

I CAN make the theme update, but that depends on how long you will need to solve the problem, so that we don’t look like a “broken site” for too long.

Help?

#105491 Copied

Eva Kemp

Participant

December 23, 2015 at 09:25

Hello,

May we update the theme for you?
Please provide us with FTP credentials and confirm you have full back up of the files and database.

Regards,
Eva Kemp.

#105534 Copied

Soren

Participant

December 23, 2015 at 18:33

Hi Eva,

Hope you are doing well – thanks as always for trying to attack my problem 🙂
Below are the FTP info you need.

Please, contact administrator
for this information.

#105634 Copied

Eva Kemp

Participant

December 24, 2015 at 09:33

Hello,

Now we can’t connect via FTP:
Error: Could not connect to server

Are there any problems on your server?

Regards,
Eva Kemp.

#105679 Copied

Soren

Participant

December 24, 2015 at 16:52

Hi Eva,

I just triple-checked, and it works.
make sure you choose:
PROTOCOL: Choose “SFTP over SSH

#105711 Copied

Eva Kemp

Participant

December 24, 2015 at 18:22

Hello,

I’ve updated the theme and plugins.
Please check your site now.
Also I’ve disabled the plugin “Visual Composer Clipboard” as it caused issues with products display.

Regards,
Eva Kemp.

#105729 Copied

Soren

Participant

December 24, 2015 at 19:32

Thank you as always, Eva. This seems to have done the trick.

THANK YOU 🙂

#105735 Copied

Eva Kemp

Participant

December 24, 2015 at 19:34

Hello,

You’re welcome.

Regards,
Eva Kemp.

#105736 Copied
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