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  JinzCreative

  Participant

  December 15, 2015 at 12:15

  Hi,

  When we look product on Iphone, Safari, Then starting refresh all times webpage and we getting this error ( A problem occurred with this webpage so it was reloaded).

  Same issue link this two ticket number:
  *IPHONE PRODUCT PAGE CRASH*
  *MOBILE VERSION ISSUES & SLOW LOAD TIMES.*
  http://butikmarina.se/wp-content/uploads/2015/06/IMG_3107.png

  Kindly help to solve this issue.

  Please, contact administrator
  for this information.

  #104346 Copied
  1 Answer
  

  Eva Kemp

  Participant

  December 16, 2015 at 09:35

  Hello,

  Please update the theme to the latest version and Woocommerce as well.
  Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Eva Kemp.

  #104499 Copied
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