• 

  aGandrass

  Participant

  November 30, 2015 at 20:41

  Hi,
  we are using WordPress and IDStore now for almost 2 years and updated even every version of WordPress. Everything works fine until suddenly we get an php error message on opening the website:
  Warning: strpos() expects parameter 1 to be string, array given in /homepages/14/d515849172/htdocs/wp-includes/shortcodes.php on line 191

  Warning: preg_match() expects parameter 2 to be string, array given in /homepages/14/d515849172/htdocs/wp-includes/shortcodes.php on line 202

  It is not even possible to access the wordpress admin area.
  Please find below the website:
  http://www.mundogastro.es

  Hopefully you can help us.
  Thank you very much

  #102028 Copied
  5 Answers
  

  Jack Richardson

  Support staff

  November 30, 2015 at 20:52

  Hello,

  Please provide us with FTP and WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

  #102033 Copied
  

  aGandrass

  Participant

  December 1, 2015 at 09:22

  Hi Jack,
  thank you very much for your quick reply.
  please find below the necessary information.
  Thank you very much.

  Please, contact administrator
  for this information.

  #102089 Copied
  

  Jack Richardson

  Support staff

  December 1, 2015 at 11:18

  Hello,

  Please update the theme to the latest version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.

  Don’t forget to create back up of your files and database before starting update process!

  Best regards,
  Jack Richardson.

  #102111 Copied
  

  aGandrass

  Participant

  December 1, 2015 at 12:30

  Hi Jack,
  I have made the update.
  Works perfectly. Thank you very much for your help.
  best regards
  André

  #102126 Copied
  

  Jack Richardson

  Support staff

  December 1, 2015 at 12:43

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #102133 Copied
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