This topic has 7 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Robert Hall
When I visit my website and navigate directly to one of the product pages via the product category drop-down menu (herbal incense), the product variation box shows up as expected and the list of all variations is present when I click the drop-down menu.
The drop-down menu is set to display “Choose an option”. When I choose one of the options, nothing happens – the price does not show and the add to cart button does not show.
Then, I navigate to another product page and do the same thing and all the variations work suddenly.
I, then, go back to the first product page I visited and the problem is fixed.
If I navigate to a product page via clicking on the whole product category first and then click on a product page, everything works just fine.
How do I fix this?
Thank you
Hello,
Please update theme to the latest version and check it.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Regards,
Robert Hall.
I have backed up my site and updated the theme, but the problem has not been resolved. I think it even got worse — now, the drop-down variation options on product pages completely never work (don’t show price changes) when navigating directly to any product page via the drop-down product category in the main menu. It only works if you first click on the product category itself and then navigate to a product page via that product category page.
I have attached the accurate login info in the private content here.
Hello,
I’ve added three products (FIRE, INFERNO and LIFTED) into menu list (Appearance->Menus) as products items, not as pages. Please check it.
See screenshot: http://prntscr.com/96sgzm
Regards,
Robert Hall.
Awesome, problem resolved.
Thank you very much for your help, Robert.
You’re welcome!
Regards,
Robert Hall.
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