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Many problems with site. Need some help.

This topic has 13 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Jack Richardson

holehouse

Participant

November 20, 2015 at 01:31

Hello,

Thanks for such a great theme. I am running into a lot of problems that I cannot figure out. If you go to my site http://www.annalin.asia you can see.

Problems:
– Home page disappears if the window is stretched too large
– Visual composer does not work properly. Especially the product plugins
– When I try to add a product carousel to the home page, half of the page stops working

Thanks for your help.

#100463 Copied

12 Answers

Robert Hall

Participant

November 20, 2015 at 08:43

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#100482 Copied

holehouse

Participant

November 20, 2015 at 15:27

Hi Robert, please find the details below.

Let me know if you need anything else!

Thank you.

Please, contact administrator
for this information.

#100537 Copied

Eva Kemp

Participant

November 20, 2015 at 16:25

Hello,

I’ve enabled Wishlist in YIT Plugins > Wishlist.
Clear browser cache and check your site now.
If you don’t want to use Wishlist, then just disable the plugin itself.

Regards,
Eva Kemp.

#100546 Copied

holehouse

Participant

November 20, 2015 at 16:36

Hi Eva, thank you for the help.

The site still has the problem of disappearing when the window becomes too large. On my 27 inch iMac, when I stretch the window wider than about 1200 pixels, the whole site disappears.

Also, how do I make the products shown on the home pages smaller, so that 4 can fit in the row. Right now only three fit.

Thank you,
Seth

#100549 Copied

Eva Kemp

Participant

November 20, 2015 at 19:26

Hello,

As I see 4 products are shown on home page:
http://storage2.static.itmages.com/i/15/1120/h_1448043957_3058078_b0cbb0340a.png

When you resize browser window you should reload a page. Please test it.

Regards,
Eva Kemp.

#100568 Copied

holehouse

Participant

November 20, 2015 at 19:34

Hi Eva,

It appears to be fixed in Safari. However, in Chrome when I make the browser window too large, the site disappears. Can you tell me what was causing that to happen in Safari before you fixe it?

Also, is there a way to turn off the categories that show under the products? Because many of the items have multiple categories, it becomes too busy. You can see the gold lettering in the screenshot you sent.

Thank you very much for your help. I really appreciate it, and will recommend your company to my friends.

Best,
Seth

#100570 Copied
Eva Kemp

Participant

November 20, 2015 at 19:40
Hello,

We didn’t make any changes for browsers issue.
Try to reload a page when you resize browser window.

To remove categories add this code in Theme Options > Custom CSS > Global Custom CSS:

.products-page-cats { display: none; }

Regards,
Eva Kemp.
#100575 Copied
holehouse

Participant

February 11, 2016 at 21:29

Hi Eva,

The website is still having the same browser issues that it was having before. When I load the website in Safari, nothing shows up. It says the page is loaded, but it is blank. If I resize the window, however, the website then appears.

How do I fix this?

Best,
Seth

#112720 Copied

holehouse

Participant

February 11, 2016 at 21:32

I have another question. Is there a way to check off my products as “SOLD” and then have them sorted by newest, with the sold items at the back?

If it requires custom work, I am willing to pay for that.

Best,
Seth

#112721 Copied

Eva Kemp

Participant

February 12, 2016 at 10:10

Hello,

We checked your site in Safari on 27 inch iMac and didn’t see any problems:
https://infinit.io/_/WjEX5Zm
http://prntscr.com/a27tdt

Concerning the sale products, unfortunately there is no such feature to order them by newness. Sorry.

Regards,
Eva Kemp.

#112770 Copied

holehouse

Participant

February 16, 2016 at 22:55

Hi Eva,

I am also running into some problems with the language. When I view the site in Chrome, a lot of the Chinese characters do not display properly. The just look like a box.

Best,
Seth

#113377 Copied

Jack Richardson

Support staff

February 17, 2016 at 08:24

Hello,

Please show a direct page and a screenshot where you have problem with language.

Thank you.
Best regards,
Jack Richardson.

#113395 Copied
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