Website showing errors when trying to view website and login?

This topic has 2 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

  • 1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2024 at 08:52

    Hello, GTP,

    Thank you for reaching out to us with your concern. We understand how disruptive these errors can be and we are here to assist you in resolving them as quickly as possible.

    The HTTP ERROR 500 you are encountering indicates that there is a server-side issue with your website. This can be caused by a variety of factors, including but not limited to plugin conflicts, theme issues, or problems with the server configuration.

    To address this, we recommend the following steps:

    1. Check the admin email inbox associated with your website for any instructions or error notifications that may have been sent automatically. These messages can often provide specific information about what is causing the error.

    2. If you have recently installed or updated any plugins or themes, try to recall the last changes you made before the error occurred. If possible, revert those changes by deactivating the plugins or switching to a default theme using FTP or your hosting control panel’s file manager.

    3. Increase the PHP memory limit for your website. Sometimes, a lack of available memory can lead to a critical error. You can do this by editing the wp-config.php file and adding the following line of code:
    define('WP_MEMORY_LIMIT', '256M');

    4. Enable WordPress debugging by adding the following lines to your wp-config.php file:
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    This will create a debug.log file within the wp-content directory that can provide more detailed information about the error.

    5. Check the server’s error logs through your hosting control panel or by contacting your hosting provider. These logs can offer additional insights into what might be causing the issue.

    6. If you are unable to resolve the issue using the above steps, please provide us with any additional error details you have gathered, and we will further investigate the matter.

    We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this issue. If you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

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