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Using my all hosting resources and showing error all the time

This topic has 15 replies, 4 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

Arhaam

Participant

June 19, 2025 at 03:26

my website taking all my resources and showing database connection error, please help.

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14 Answers

Alex Carter

Support staff

June 19, 2025 at 06:30

Hello,

Thank you for reaching out to us.

We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.

Before proceeding with any updates, we kindly recommend creating a full backup of your website to ensure the safety of your data.

If the issue persists, please provide us with temporary access to your website’s admin panel and FTP access so that we can investigate the problem in more detail.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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Arhaam

Participant

June 21, 2025 at 21:48

Still same, please help me to solve.

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Arhaam

Participant

June 21, 2025 at 21:49

here is attached resources

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Arhaam

Participant

June 22, 2025 at 05:12

Waiting for your reply, my all websites are offline due to this, hosting resources are 100% used. please quick fix.

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Jack Richardson

Support staff

June 22, 2025 at 18:08

Dear @Arhaam,

We hope this message finds you well.

Please accept our apologies for the delayed response. Upon reviewing your website, we noticed that the XStore Core plugin has not been installed using the download link we previously provided.

Additionally, we attempted to install the plugin on your website; however, we encountered an issue during the process (maybe you provided us limited wp-admin access). Unfortunately, we are unable to investigate the error further, as the FTP access credentials you provided appear to be incorrect.

We kindly ask that you either:

1. Provide us with the correct FTP access credentials so we can proceed with the installation and troubleshooting, or
2. Install the XStore Core plugin manually using the download link we shared earlier.

After installation, please ensure that all caches are cleared and then monitor your CPU performance to assess whether the issue has been resolved.

Thank you for your cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Arhaam

Participant

June 22, 2025 at 19:54

Pleease check now i disabled all plugins because due to this website my all other websites are not working, now you can check which plugin is creating issue, you can active plugins whatever you want.

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Arhaam

Participant

June 22, 2025 at 19:57

all the spikes when i unable plugins

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Arhaam

Participant

June 22, 2025 at 20:28

here see difference

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Arhaam

Participant

June 23, 2025 at 04:56

last 6 hours when i disabled the plugins

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Andrew Mitchell

Support staff

June 23, 2025 at 08:43

Hi Arhaam,

Thank you for your message.

We would like to inform you that we have updated the core plugins and the XStore theme to their latest versions. At this stage, only the core plugin has been activated.

We kindly ask you to monitor the CPU usage over the next 24 hours. If everything remains stable, we will proceed to activate the Elementor plugin and observe the performance for another 24 hours. Should the system continue to perform well, we will then activate the Pro Elements plugin.

We appreciate your cooperation and understanding as we work to ensure optimal performance of your website.

Best regards,
8Theme’s Team

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Arhaam

Participant

June 23, 2025 at 22:31

so far hosting resources looks good , please enable other plugins?

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Arhaam

Participant

June 23, 2025 at 22:32

here is attachment

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Arhaam

Participant

June 24, 2025 at 04:53

i activated elementor. please let me know if something else?

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Andrew Mitchell

Support staff

June 24, 2025 at 05:41

Dear Arhaam,

Thank you for your update.

We appreciate you confirming that Elementor has been activated. At this stage, no further action is required from your side. Please continue to monitor your website’s performance over the next 24 hours.

Should you notice any issues or require further assistance after this period, feel free to reach out to us, and we will be happy to guide you on the next steps.

Best regards,
8Theme’s Team

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