Multi-Step Post Purchase Upsell Setup With Option to Skip

This topic has 2 replies, 2 voices, and was last updated 2 weeks ago ago by Luca Rossi

  • Avatar: Ofer
    Ofer
    Participant
    May 19, 2025 at 20:37

    Hi,

    I need your help setting up a post-purchase upsell funnel on my XStore website, right after the customer completes the checkout and enters their credit card details.

    Here’s what I’d like to implement:

    Once the customer completes the purchase, I want to redirect them to a new page (instead of the default thank you page).

    This page will present a post-purchase upsell offer — for example, an upgraded version of the product or an additional item — for an extra charge.

    If the customer accepts the offer, they will be redirected to the next upsell step.

    If the customer declines the offer, I want them to skip the remaining upsell steps and be taken directly to the thank you page.

    I may want to set up multiple upsell steps, each on a separate page, shown only if the previous offer is accepted.

    The idea is to create a conditional upsell sequence after the payment, where each step offers an upgrade or additional product. But if the customer decides to skip any offer, the funnel should end immediately and take them to the thank you page.

    Can you please let me know:

    Is this possible using XStore’s built-in tools?

    If not, is there an external plugin or integration that supports this kind of post-purchase logic with XStore?

    Could you guide me on how to set it up?

    Thanks in advance!

    Best regards,

    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 09:46

    Dear @Ofer,

    Thank you for reaching out to us.

    Regrettably, the features you inquired about are not available by default in the XStore theme. Implementing such functionality would require extensive custom development.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will thoroughly consider its inclusion in a future update.

    For any customizations beyond the theme’s default capabilities, we kindly invite you to submit a request via our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

    Should you have any further questions or need additional assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

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