Few settings on mobile version - by rj - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

  • Avatar: FastFormations
    rj
    Participant
    December 1, 2020 at 17:01

    Hi

    Can you please help me on below points:

    1. Logo Size – main logo and off-canvas menu logo:
    https://prnt.sc/vtpd0b

    2. Width of off-canvas menu:
    https://prnt.sc/vtpe4d

    3. Bottom border of Top Header:
    https://prnt.sc/vtpfdn

    4. Mobile panel and website logo conflict:
    https://prnt.sc/vtpg60

    5. Hide menu-item-9296 and menu-item-8023 only on mobile:
    https://prnt.sc/vtphws

    Please, contact administrator
    for this information.
    18 Answers
    Avatar: FastFormations
    rj
    Participant
    December 1, 2020 at 17:53

    I have noticed that in 4th point above,

    The conflict is because of custom svg images I’m using
    can it be resolved?

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 22:16

    Hello,

    Login link does not work anymore. Provide us working login link to check the backend settings and help you.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 2, 2020 at 07:23

    Hi,

    But there were successful logins 3 hours after you sent this message. Anyway I’ve deleted the old link and shared a new link here.

    Also you can ignore point no. 5 as I have noticed that I can assign a new menu for mobile in theme customization.

    Thanks in advance

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2020 at 12:43

    Hello,

    I’m sorry but our support replies within 24hours, so, generate link with a longer period, please.
    The new one also does not work.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 2, 2020 at 13:06

    Hi the link is working fine.. and I can see you are successfully logging in everytime.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2020 at 16:28

    Hello,

    We are redirected to the login form while following your link https://gyazo.com/de8000ce5f599afae87aa9f4b1b3e3fb

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 2, 2020 at 18:18

    Hi

    Please try now

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2020 at 11:28

    Hello,

    Nope, still the same http://prntscr.com/vuxv3c
    Could you create admin user from Users > Add new? It’s much easier. You’ll be able to change the password once we finish.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 3, 2020 at 11:46

    Hi

    Please see the login details in private content area

    can you please also fix this:

    https://prnt.sc/vuygru

    (I think its only on product sliders / carousels on home page)

    Please contact administrator
    for this information.
    Avatar: FastFormations
    rj
    Participant
    December 3, 2020 at 16:43

    Hi Olga,

    Few things from my original message are already sorted. I am again mentioning the remaining things where I need your help. Ignore all earlier messages and just read this one only.

    1. Width of off-canvas menu:

    https://prnt.sc/vtpe4d

    2. Hide bottom border of Top Header on desktop:

    https://prnt.sc/vv5bpk

    3. Mobile panel and website logo conflict:

    https://prnt.sc/vtpg60

    The conflict is because of custom svg images I’m using.

    4. Hover buttons on product sliders on home page (media devices)

    https://prnt.sc/vuygru

    Thanks in advance

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:18

    Hello,

    I don’t understand what plugins or settings you use but it does not allow us to log in to your Dashboard. Even if we are able to log in to the account using frontend form we get the login form again once click the Dashboard link
    https://gyazo.com/5dc612afb53a3e53ac3e8b7a552d6477
    Could you, please, test the login by yourself and reply back only once you fix the problem and allow us to get access to your Dashboard settings. If you have any black/white list tell us and we’ll provide IPs of our experts.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 4, 2020 at 15:35

    Hi Olga,

    Before providing you details, I already checked and it was working. Even now I have tried and can successfully go to admin panel. Most probably your IP got blocked. I’m using two security plugins.. Loginizer and Securi Security… I’ve added your IP on whitelist. Can you please try again now.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2020 at 15:39

    Hello,

    IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 4, 2020 at 15:44

    Done. I have added all the IPs in whitelist as well as I have changed your user role as super admin.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2020 at 10:08

    Our technicians will be able to continue work on this after the weekend. Please be patient.

    Regards

    Avatar: FastFormations
    rj
    Participant
    December 7, 2020 at 12:06

    In my point 4 above, instead of changing the style of add to cart button everywhere (sliders, archive pages etc) using custom CSS, is there a simple solution to remove it from hover and move this button to the bottom?
    May be by adding functions like
    remove_action and add_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’, 10 ); ?

    Avatar: FastFormations
    rj
    Participant
    December 7, 2020 at 16:51

    Hi
    Please dont take another day just to confirm if you can login or not…
    Atlease tell me today so that I can find some solution till tomorrow.

    Please see the post below:
    https://www.8theme.com/topic/responsive-options-and-language-currency-switcher/#post-262968
    I’m waiting since December 1

    Rose, can you please try this access link on your PC as its not working on Olga’s PC. So this will at least clear if its local PC problem or IP related problem.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2020 at 17:51

    Hello,

    1. We can’t change this because scroll width depends on the browser you use.

    2. Fixed

    3. Yes, you used the custom SVGs with additional styles that affected the logo. We have changed the SVGs and removed unnecessary styles from the SVG code. Check the logo now.

    4. Because you added the custom code for the desktop only. I moved it to global custom CSS.
    Check now.

    Regards

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