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FastCGI error log - by JeanineH93 - on WordPress WooCommerce support

This topic has 13 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

JeanineH93

Participant

October 30, 2015 at 16:05

Hello,

I’m getting a lot of error logs with the following error:

FastCGI: server “/var/run/php-fpm/php54/php-cgi” stderr: PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/usr/local/reserved/index.php:/usr/local/reserved/prepend.php:/sites/imafashionlover.com/:/tmp) in /sites/imafashionlover.com/www/wp-content/themes/royal/framework/images.php on line 139, referer: http://imafashionlover.com/about-us/

or

FastCGI: server “/var/run/php-fpm/php54/php-cgi” stderr: PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/usr/local/reserved/index.php:/usr/local/reserved/prepend.php:/sites/imafashionlover.com/:/tmp) in /sites/imafashionlover.com/www/wp-content/themes/royal/framework/images.php on line 139, referer: http://imafashionlover.com/

How do i fix this?

#97037 Copied

12 Answers

Robert Hall

Participant

October 30, 2015 at 16:32

Hello,

I’ve just checked your site and didn’t see any error.
See screenshot:
Home Page – http://prntscr.com/8x3ceg
About Us page – http://prntscr.com/8x3cse

Is your issue solved?

Regards,
Robert Hall.

#97047 Copied

JeanineH93

Participant

November 3, 2015 at 09:47

No the issue isnt solved. Also, i’m getting another error everytime i update a product:

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

After contacting my hosting provider, they said it has probably something to do with the fastcgi error..

#97469 Copied

Jack Richardson

Support staff

November 3, 2015 at 10:25

Hello,

Ask your hosting provider to disable “open_basedir” function.
After that check your site.

Best regards,
Jack Richardson.

#97476 Copied

JeanineH93

Participant

November 4, 2015 at 17:57

The function is already disabled, according to my hosting provider

#97834 Copied

Eva Kemp

Participant

November 4, 2015 at 20:07

Hello,

“Service Unavailable” error is related to server configuration.
Fastcgi is configured on a server, it’s not related to the theme.

You need contact your hosting provider and ask them to investigate error logs on the server to find reason of the problem.

Regards,
Eva Kemp.

#97866 Copied

JeanineH93

Participant

November 7, 2015 at 10:24

FastCGI: server “/var/run/php-fpm/php54/php-cgi” stderr: PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/usr/local/reserved/index.php:/usr/local/reserved/prepend.php:/sites/imafashionlover.com/:/tmp) in /sites/imafashionlover.com/www/wp-content/themes/royal/framework/images.php on line 139, referer: http://imafashionlover.com/about-us/

But this is from the theme?? So there is something wrong with the images.php as how i can read it?

#98247 Copied

Eva Kemp

Participant

November 8, 2015 at 09:40

Hello,

Please read the articles how to fix the error:
http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html
https://wordpress.org/support/topic/fix-for-open_basedir-not-in-allowed-paths-message

The error is related to your server configuration.

Regards,
Eva Kemp.

#98290 Copied

JeanineH93

Participant

November 10, 2015 at 20:14

Hi Eva,
I have read the suggestions that you wrote, but I can not seem to fix the issue.
Can you help me? My hosting does not provide WordPress service.

Please, contact administrator
for this information.

#98732 Copied

Eva Kemp

Participant

November 10, 2015 at 21:03

Hello,

As I see open_basedir function is enabled for your account on a server:
http://storage3.static.itmages.com/i/15/1110/h_1447185725_3454355_8f9d901f44.png

Please contact your hosting provider and ask them to disable it.

Regards,
Eva Kemp.

#98739 Copied

JeanineH93

Participant

November 19, 2015 at 21:51

Thank you for the information. I have contacted my hosting provider, and they can not disable this function, because my website is on a shared server.
Is there another way how to fix this problem?

I have another WordPress website, which has never given me this error log..
How about customized support, do you do that?

#100447 Copied

JeanineH93

Participant

November 19, 2015 at 21:55

They think that wordpress is asking for a wrong map..
Like it is asking for /map/folder/test instead of map/folder/test

Can you please help me? Because my site is not working properly because everytime i get the error and “service unavailable

#100448 Copied

Eva Kemp

Participant

November 20, 2015 at 10:08

Hello,

Then you have to change path as described in the article:
http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

Your hosting provider should help you with it. Sorry, but this is beyond our support scope as we are not a hosting company and we can’t know your server configuration.

Regards,
Eva Kemp.

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