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Woocommerce and Xstore Theme the shopping cart stopped working properly

This topic has 7 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by hafunerix

hafunerix

Participant

June 28, 2025 at 10:31

Hello. Yesterday I updated several plugins, including 3 important ones:

– Xstore theme,
– Woocommerce,
– Payu payments,

Today I noticed a lack of orders. When I tried to place a test order in my store, it turned out that the shopping cart did not work properly. Only the field in the first step is active fot the customer’s address. It is not possible to proceed to step two and three (shipping and payment) at the checkout.

I tried to disable the Payu plugin, but it did not change anything. The cart still does not work properly. Please help me with this as soon as possible.

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6 Answers

Alex Carter

Support staff

June 28, 2025 at 11:22

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

3/ If neither of the above steps resolves the issue, please try editing the checkout page using Elementor. Replace the current content (which likely includes a text element with a shortcode) with one of our dedicated checkout elements https://prnt.sc/kn2R2oL-XL4q . Then, test the page again to see if the issue has been resolved.

Let us know the results.

Warm Regards,
The 8Theme Team

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hafunerix

Participant

June 28, 2025 at 11:32

Thanks for the info. I changed the checkout layout from “multistep” to “classic” and then the cart works. However, “separated” and “multistep” still do not work.

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support staff only.

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hafunerix

Participant

June 28, 2025 at 11:52

Ok, I decided to stick with this classic layout. I just have a question, how do I edit the colors in the checkout headers?

So far, in the multistep layout, the colors were:

> active tab >> header in orange
> inactive tab >> header in white

preview: https://postimg.cc/Wh2fbX9J

but now in one new classic layout there are such text colors in the header

preview: https://postimg.cc/N5kqdKnR

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Alex Carter

Support staff

June 28, 2025 at 14:16
Hello,

We appreciate your prompt response.

You can use the following custom CSS code:

.cart-checkout-nav .active { color: #ffb128; } .cart-checkout-nav { color: white; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team
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hafunerix

Participant

June 29, 2025 at 09:56

Works like a charm ❤️. Thank you.

#448370 Copied

hafunerix

Participant

June 29, 2025 at 09:56

Thanks for the support! My topic “Woocommerce and Xstore Theme the shopping cart stopped working properly” has been successfully resolved.

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Woocommerce and Xstore Theme the shopping cart stopped working properly

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