Return to previous page

Xstore 500 error on my second xstore site!!!

This topic has 30 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

filmguerilla

Participant

May 25, 2022 at 06:19

another error 500 just right now while adding products on my website

this seem unsuall since i dont use the site pages in multiple times. Just one page just adding products. Before i could see this error messages when i’m multitasking (loading pages at the same time)

This problem just occur after i updated the whole plugins yesterday.

Thanks for the help

Please contact administrator
for this information.

#324541 Copied

Olga Barlow

Support staff

May 25, 2022 at 12:48

Hello,

As you can see from the error logs you have 2 types of errors:

1) Memory limit error
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8183808 bytes) in /public_html/wp-includes/functions.php on line 5219
2) Error of the Litespeed cache plugin
Fatal error: require_once(): Failed opening required ‘/public_html/wp-content/plugins/litespeed-cache/src/debug2.cls.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /public_html/wp-content/plugins/litespeed-cache/autoload.php on line 35

So, contact your hosting provider to increase the memory limit and also Litespeed cache plugin author.

Regards

#324580 Copied

filmguerilla

Participant

May 28, 2022 at 07:17

conctacted my hosting. will deactivate this plugin and see what happens.

can you recommend me a good cache plugin that dont use too much memory?

thanks

#324753 Copied

Rose Tyler

Support staff

May 28, 2022 at 09:01

Hello,

Please read our docs https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Regards

#324764 Copied

filmguerilla

Participant

May 30, 2022 at 12:58

Got another 500 error… This is so very disappointing. Nots ure wether the theme, plugins or even the host has the problem. The other site i use your theme is working as it should. But not the other one. not sure why..

Please contact administrator
for this information.

#324819 Copied

Olga Barlow

Support staff

May 30, 2022 at 16:10

Hello,

Contact your hosting provider support, please. Because all these errors are related to server settings and server limits or to the third-party cache and optimization plugins, not to theme files. So, hosting support should take a closer look at these errors and help to fix problems with the permissions and memory limits.

Regards

#324835 Copied

filmguerilla

Participant

June 1, 2022 at 19:10

Hi olga, not sure if this is hosting related but please check the last error i got while adding products… I can upgrade my hosting but this is weird. The other site which i use your theme is working properly.

The critical error occured while adding an order to my website. i’m sure it won’t eat up memory while just adding an order?

et-core-plugin isnt this xstore?

Please contact administrator
for this information.

#325000 Copied

Olga Barlow

Support staff

June 2, 2022 at 18:39

Hello,

You need to contact your hosting provider because the error tells that Failed opening required /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/portfolio.php.
As a rule, this happens if the file does not exist but it’s not your case https://prnt.sc/4hLIINh_csW_ so, then something is wrong with the file permissions. Hosting support needs to take a look at this carefully.

Regards

#325070 Copied

filmguerilla

Participant

June 21, 2022 at 00:25

Can you tell me which file has file permission problem so i could forward this to my host?

#326404 Copied

Olga Barlow

Support staff

June 21, 2022 at 17:36

Hello,

Path to file is mentioned in the fatal error after “Failed opening required …..”

Regards

#326468 Copied
Tagged: 500 error, second site, themes, woocommerce, wordpress, xstore
1 2

Viewing 30 results - 21 through 30 (of 30 total)