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WP Bakery Grid Builder - by thomas - on WordPress WooCommerce support

This topic has 45 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Olga Barlow

Support staff

May 22, 2020 at 17:00

Hello,

We did not get reports that single product builder does not work after the update. We had the issue that single product layout was out of the container (and we have the solution for this) but the builder itself worked and user could see the changed.
You may provide video because I even don’t understand the exact problem you have because it’s backend issue and you don’t want to provide access to your site.
Anyway, to fix the problem we need access to backend and files. So, even if you make a video we will need this to help you.

Regards

#238419 Copied

thomas

Participant

May 25, 2020 at 08:13

Hi there,

This is how the site must be;
https://prnt.sc/sn7vd6
and after the update i get this.

https://prnt.sc/sn7uwo

After the update mine shortcodes etc from the gridbuilder doens’t work any more.

#238674 Copied

Olga Barlow

Support staff

May 25, 2020 at 20:36

Hello,

In one of the last updates we allowed users to choose the different custom grids for the grid and list type of layout. Maybe this is the reason of your issue.
Go to Theme Options > WooCommerce > Shop > Products styles > make sure that correct custom grids are for both grid and list http://prntscr.com/snmg33 Also, you may try to select different custom grid > save > select correct one > save > check the frontend.

Regards

#238745 Copied

thomas

Participant

May 26, 2020 at 15:28

Olga,
GREAT!!!

I didn’t see the option custom style for grid.
That was the issue.

Thanks for the support!!!!!

#238820 Copied

Olga Barlow

Support staff

May 26, 2020 at 20:09

Hello,

You are welcome. I’m glad that we finally found the reason of the problem 😉

Regards

#238859 Copied
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