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Visual composer error (no way to set background color etc)

This topic has 23 replies, 5 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

Olga Barlow

Support staff

July 12, 2018 at 10:53

Hello,

This issue is the known problem for those who updated WP to version 4.9.x and used the old version of Massive Addons plugin (2.2) https://www.8theme.com/topic/vc-info-box-settings-unable-to-set-colour-setting-in-advanced-view/#post-182507 . So, make sure that you are using MA plugin 2.3.3 and cleared the browser cache because if you updated plugin and did not cleared cache you still see this issue.
You can use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en to clear cache for the Chrome browser. Let me know about the results.

Regards

#196588 Copied

moneythumb

Participant

July 12, 2018 at 14:21

All the things you mention were things I tried before I contacted you.

If there was anything regarding WP or plugin versions, you would see the same problem when logged into our site. And not only did I clear the chrome cache, I used another chrome instance that could not have cached anything. And I get the error in Firefox and IE as well. And have cleared the cache in those browsers as well.

#196605 Copied

Olga Barlow

Support staff

July 12, 2018 at 14:33

Hello,

Problem is that we don’t have problem on the site that you provided https://gyazo.com/470afb213d64211f820f76f225fa5d62

Can you try to disable Massive Addons plugin and check if you have the problem with picker when plugin is disabled?

Regards

#196606 Copied
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