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Subscription Issues - by finleydesign - on WordPress WooCommerce support

This topic has 25 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Rose Tyler

Support staff

August 28, 2021 at 19:25

Hello,

Sorry, that was my mistake, but currently, we did not have another answer from the plugin team. Please be a bit more patient. I can’t say for sure how much time the solution will take, but we do our best to help you.

Regards

#300331 Copied

finleydesign

Participant

August 29, 2021 at 12:26

it would be quicker if you dealt with the ticket and the correct information, rather than waste time chasing an issue which is resolved

As I say, you should supply third party plugins where the support isn’t adequate, being a third party plugin isn’t an excuse to a delay, either get them to fix it immediately or fix it yourself, stop just sitting around waiting

#300373 Copied

Rose Tyler

Support staff

September 1, 2021 at 15:50

Hello,

Thanks for your patience.
XStore comes with an email builder that allows users to redesign email templates of WooCommerce and third-party plugins. We found that Subscription call the template HTML using own function instead of using wc_get_template(). It means that the plugin does not allows overwriting templates. Authors of the plugin answered “We’ll be expanding the template functionality in the future – adding this in our to-do-list. We’ll get back to you as soon as this is implemented.” It means once it will be done, we will be able to reply you that the request is solved.”
Meanwhile, you can disable our Email Builder and use default WooCommerce templates/re-write them via WooCommerce > Settings > Emails.
We can’t rewrite the code of bundled plugins, so we offer you one of 2 ways:
– wait for the fix from the plugin
– use default WC templates for Subscription email. They can be re-written via child theme, like – https://prnt.sc/1qyk3gf

Regards

#300917 Copied

finleydesign

Participant

September 1, 2021 at 15:59

This isn’t acceptable

You have supplied something which isn’t compatible with each other.

I understand the reasons to why you may bundles items into your theme, but in turn you than have to accept a level of responsibility to how compatible it is or don’t supply it, falling back on third parties is not acceptable, if you have paid a license to supply this item, then you also have a right to demand it gets sorted or fix it yourself

Turning it off, because it doesn’t work, isn’t really an answer is it, I have around 10 licenses with you, how long will it be until the other clients spot things don’t work

You can re-write the code as you know you can, but it’s easier to pretend it’s not your problem when it very much is

I suggest you get someone a bit more senior to look at this and if you are bundling plugins together, make sure they are compatible with each other, thats what we pay for this theme for

#300919 Copied

Rose Tyler

Support staff

September 2, 2021 at 10:44

Hello,

We can’t rewrite code of the third-party author because we don’t have permission from the plugin author to do this. It’s not allowed by the license policy. So, we could just suggest the fix to author but we can’t edit plugin code by ourselves.
In this case we can just wait for the plugin update.

Regards

#301004 Copied
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