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“product page” images displaced and content in the “single product page”

This topic has 24 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

  • Avatar: Billy
    Billy
    Participant
    July 23, 2015 at 02:37

    Dear Jack Richardson,

    How are you? Did the FTP login credentials work?

    Here the are again in the Private Content.

    Kind Regards!
    Billy Arcila

    Please, contact administrator
    for this information.
    #76600 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 23, 2015 at 11:52

    Hello,

    Sorry but we can’t connect with the provided FTP credentials, here is the error message “530 Login authentication failed”. Please check FTP details. Thank you.

    Best regards,
    Jack Richardson.

    #76686 Copied
    Avatar: Billy
    Billy
    Participant
    July 27, 2015 at 04:48

    Dear Jack Richards,

    Could you try the following FTP credentials.
    I have included them here in the “Private Content”

    Billy

    Please, contact administrator
    for this information.
    #77085 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 28, 2015 at 12:40

    Hello,

    I’ve tried to connect with the latest FTP login details you provided but still received the same error.
    Could you please reset FTP credentials and then check from your side before you send them to us.
    Thank you.

    Best regards,
    Jack Richardson.

    #77447 Copied
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