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Problem with menu – does not collapse

This topic has 27 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

Olga Barlow

Support staff

August 23, 2021 at 12:30

Hello,

Do you have errors in the console? https://balsamiq.com/support/faqs/browserconsole/
Try to disable cache plugin and check if you have errors with the categories, slider and cart on mobile if cache plugin is enabled?

Regards

#299599 Copied

Chris

Participant

October 11, 2021 at 17:42

This topic has not been resolved. Still after your interference the images loaded on the phone do not shrink as they do on the computer. It used to happen like that. I still do not know what you have changed, so I cannot restore it myself.

Please help me.

#305195 Copied

Olga Barlow

Support staff

October 12, 2021 at 14:46

Hello,

What do you mean

images loaded on the phone do not shrink as they do on the computer.

?

Could you, please, provided us with the screenshot of the issue on desktop and mobile and explain in more detail what result you try to achieve?

Regards

#305272 Copied

Chris

Participant

October 28, 2021 at 15:45

Overall, the mobile site looks terrible in these results and actually takes a long time to load.
http://prnt.sc/1xm6zfz
There was a moment that this result was awesome, but as you read at the beginning of this chat, it turned out that there was a bug and you messed something up (I don’t know what until today) and this result dropped heavily.

The main reason was that after your change, the mobile images do not compress to .webp format as they do in the case of images on a regular browser. http://prnt.sc/1xm7eif

I do not know what was changed. I also don’t know why this is the result, and we mainly have mobile customers.

#306879 Copied

Olga Barlow

Support staff

October 29, 2021 at 12:49

Hello,

We have images Lazy load option in Theme Options > Speed optimization. Only this one plays with images in any way. We did not change any other options that may affect compressing to .webp format.
Also, I tested your site and mobile version has much better results than you display on your screenshot https://prnt.sc/1xpsmny

Regards

#306959 Copied

Chris

Participant

October 29, 2021 at 22:12

Thank you for the information. I’m still low and it’s a little better now because it’s 28. That’s the result I saw some time ago, as you mentioned that there was an error. I wonder what it depends on, that you have such a result and we have a lower one. Surely the information about the problem with loading .webp files has disappeared, and only two show much higher results:
Eliminate resources blocking rendering
1,47 s
Reduce unused CSS code
1,2 s

#307013 Copied

Olga Barlow

Support staff

November 1, 2021 at 15:25

Hello,

You may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Regards

#307177 Copied
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