Problem Theme Update and Visual Composer

This topic has 87 replies, 17 voices, and was last updated 9 years, 1 month ago ago by Robert Hall

  • Avatar: BrownLeopard
    BrownLeopard
    Participant
    February 2, 2015 at 16:31

    Ah! Now i see – details in private

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 2, 2015 at 16:46

    Hello @BrownLeopard,

    Please update your theme, WordPress and plugins to the latest version.
    Don’t forget to make backup your site before updating.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    If issue will persist then contact us again.

    Regards,
    Robert Hall.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 2, 2015 at 16:46

    Hello @BrownLeopard,

    Thank you for the login details.
    As I see you’re using old theme version as well as required plugins.
    Please update them and WordPress too.
    You can get the plugins at this link:
    https://www.8theme.com/download-plugins/

    How to update theme is shown in this video tutorial.

    Don’t forget to create back up of your files and database before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: BrownLeopard
    BrownLeopard
    Participant
    February 2, 2015 at 20:45

    So I did all mentioned things – updated theme, updated plugins but STILL it doesn’t work and I lost my home page slider 🙁 This I am able to re-edit, but I don’t know how to make Visual Composer work.

    Thank you for your prompt help,
    Kristyna

    Avatar: Eva
    Eva Kemp
    Support staff
    February 3, 2015 at 10:52

    Hello @BrownLeopard,

    I’ve updated Revolution Slider and Visual Composer plugins.
    Please check it now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: BrownLeopard
    BrownLeopard
    Participant
    February 3, 2015 at 10:53

    It is WORKING!!!

    Thank you so much & have a great day!
    Kristyna

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 3, 2015 at 10:56

    Hello @BrownLeopard,

    You’re welcome!
    If you have any questions don’t hesitate to contact us.

    Regards,
    Robert Hall.

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