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Problem sos - by Tasos Ballas - on WordPress WooCommerce support

This topic has 24 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Rose Tyler

  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 14:52

    Dear,

    Have you changed FTP access?
    If you can’t do tests:
    – Temporary activate Storefront theme and check the category page then
    – Temporary deactivate 3rd-party plugins and check if this helps
    – enable WP debug mode and check if any error shows on the category page.
    Please provide correct FTP access http://prntscr.com/o4vy9y and wait without doing changes. I will pass your problem to one of our developers to check.

    Regards

    #215977 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 21, 2019 at 15:04

    ftp
    online

    Please contact administrator
    for this information.
    #215978 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 21, 2019 at 15:21

    I appreciate your help and support. Thank you very much !

    #215981 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 15:25

    Hello,

    The problem is caused by slag. We’ve changed it http://prntscr.com/o4wh0c and the category works fine. The problem is independent of the theme because persists even with the default theme.

    Regards

    #215982 Copied
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