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Payment Gateway Error Message - by sswanson

This topic has 24 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

sswanson

Participant

September 29, 2016 at 13:59

Did you see my message (#140997) from 5:33pm yesterday? We installed the latest WooCommerce Stripe plugin, but unfortunately the error message persists.

We are confident that the payment gateway error is related to the Classico theme, but I need your assistance identifying the exact issue.

This is urgent. We need EightTheme to provide technical support for its own theme.

#141084 Copied

Eva Kemp

Support staff

September 30, 2016 at 12:10

Hello,

Could you please check the issue with Storefront theme (default Woocommerce theme)? Show us a screenshot if it works there. Also send us the data we need to enter for credit card to check the issue.

Regards,
Eva Kemp.

#141191 Copied

sswanson

Participant

October 3, 2016 at 16:04

Hi Eva,

I just noticed that my reply did not go through last week, so I’m resending my email.

Thanks for offering to trouble shoot the error. Before we noticed your reply, we hired a programmer to review the payment gateway error. The programmer discovered that the issue is related to the Classico theme. Good news, he was able to fix the issue for us. Below are his notes, in case they are helpful to the EightTheme team.

Programmer’s Notes:
In the theme folder there is a wocoommerce folder -> checkout, and in the checkout folder there are three files ..

1. form-shipping.php
2. form-checkout.php
3. form-billing.php

I edited the form-checkout.php files because it had some classes and code missing. I also renamed the form-billing.php file to form-billing.php-old because that is not needed on the checkout page. Without this, the checkout page is working fine. (This means we disabled the file to load and the website will load the file from woocommerce plugin directory.)

#141383 Copied

Eva Kemp

Support staff

October 3, 2016 at 18:15

Hello,

Thank you for notification. We’re glad you’ve found the solution.
We’ll forward your reply to our developers to fix that issue in the next update.

Regards,
Eva Kemp.

#141402 Copied
Tagged: best selling, error message, payment gateway, secure payments, themes, woocommerce
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