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  rahulsankarks

  Participant

  September 6, 2018 3:41 pm

  My site is not loading fast I mean really slow, and I checked with the hoster and they ran some test and told me to check site with no plugins and I checked that and it loaded fast so they told me some plugin is causing the issue but I cant find which one, I only installed the ones came with the themes. I tried to update wordpress, theme, plugins but still nothing. Please help

  Site URL: hidden

  Theme version: 4.23.1

  WooCommerce version: 3.3.5

  

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  rahulsankarks

  Participant

  September 6, 2018 3:54 pm

  I am attaching the ftp details too, above is WordPress credentials

  

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  Olga Barlow

  Support staff

  September 6, 2018 6:09 pm

  Hello,

  We have disabled all the third-party plugin except WooCommerce and enabled the default theme Storefront and product page speed is 4.82s https://tools.pingdom.com/#!/Qes9n/https://www.mototorque.in/store/ It’s too slow for the default theme with the 1 plugin enabled. So, I would recommend you to contact your hosting provider and solve this.

  We have updated theme for you to version 5.0 beta that is more optimized than 4.28.1. So, once you speed up your site with the default theme you’ll get the better results also when XStore theme is enabled.
  When XStore theme and WooCommerce plugin are enabled speed is good https://tools.pingdom.com/#!/cdhunM/https://www.mototorque.in/store/

  Regards

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  rahulsankarks

  Participant

  September 6, 2018 7:48 pm

  ok I will contact my hoster

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  Rose Tyler

  Support staff

  September 7, 2018 6:42 am

  Hello,

  You’re welcome!

  Regards

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