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My checkout is freezing and apple pay is failing on mobile?

This topic has 28 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Rose Tyler

Support staff

January 12, 2023 at 11:38

Hello,

We have identified that the errors you are experiencing are also present with the default Storefront WooCommerce theme. You can refer to the following link for visual reference: https://prnt.sc/1u7MnU5OwqW1
These errors are causing the issues you have reported in the video and it appears that they are not related to our theme.
Please note that we are only able to assist with issues caused by our theme and not if they are global with the default theme as well. In this case, we recommend that you contact the support team of the 3rd party plugin you are using, as well as the WooCommerce support team, for further assistance.
Please let us know if you have any other questions or concerns and we will do our best to assist you.

Best Regards,
8Themes Team

#343802 Copied

bagshaw50

Participant

January 14, 2023 at 22:16

https://www.loom.com/share/0fd365048eca4f0ba5cf6137665feaf7

Hi since you logged in to my account my site isnt working.
please can ask the person what changes they have made?
my screen isnt full width something i did not change, the product will not add to cart (was working before) and on mobile the menu bar is flashing?

#344023 Copied

bagshaw50

Participant

January 14, 2023 at 22:20

please can you reverse all the changes you made to my site?

#344024 Copied

bagshaw50

Participant

January 14, 2023 at 22:20

this is now affecting my revenue and customers are contacting me advising they cant add to cart!

#344025 Copied

bagshaw50

Participant

January 14, 2023 at 22:32

fatal-errors-2023-01-13-f77793e2670d59e81198dae726b21490.log

#344026 Copied

bagshaw50

Participant

January 14, 2023 at 22:33

ignore this

#344027 Copied

bagshaw50

Participant

January 14, 2023 at 22:47

please can you remove all changes you have made immediately i have lost a full day of sales because of this!!

#344029 Copied

Rose Tyler

Support staff

January 15, 2023 at 11:09

Hello, Bagshaw50

Thank you for reaching out. I apologize for the delay in response due to the weekend. Upon investigating, we have not made any changes and only have checked how checkout works with the Storefront theme. It is unlikely that our actions would have caused a fatal error on the single product page.

From the fatal-errors-2023-01-13-f77793e2670d59e81198dae726b21490.log, it appears that the errors are coming from third-party plugins. We recommend reaching out to the support for the plugins mentioned in the log for assistance.

We have also checked several single product pages on your site and do not currently see the fatal error. Have you been able to resolve the issue?

Kind Regards,
8Themes Team.

#344043 Copied
Tagged: apple pay, best selling, freezing, mobile, my checkout, persuasive, woocommerce themes
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