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Mobile menus and category filter not working correctly

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tamara

Tamara

Participant

September 22, 2022 at 13:53

Good day.

It appears as though the categories filter is not working on the mobile version of m website.

When clicking the filter icon nothing appears.
In the categories menu section, when selecting a dropdown it opens and then closes it again.

Please, contact administrator
for this information.

#334767 Copied Theme version: 8.3.3 WooCommerce version: 6.9.3

3 Answers

Tamara

Participant

September 22, 2022 at 15:12

Also, since updating theme today site has become significantly slower.

#334787 Copied

Tony Rodriguez

Support staff

September 23, 2022 at 09:17

Hello, @Tamara,

1- I have checked your site on my personal mobile and found no issue. The category filter button works just fine also the mobile menu category dropdown works perfectly. Please watch the video for a better reference and then check back to your site after clearing the browser cache: https://streamable.com/om9vix

2- I have checked your site speed score it is low. Check the image I have underlined the cause of the speed: https://postimg.cc/bs8P6jh3 You need to optimize the cache and JS code so that the server response time will auto optimize and word fast. By doing this your site speed score will be enough. You can use the WP Rocket plugin for this check this article for more information:https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Regards 8Themes Team.

#334863 Copied

Tamara

Participant

September 23, 2022 at 09:27

Thank you kindly for your response. I did manage to resolve the mobile menu issues as there was a conflict with the caching plugin (Which is currently disabled). I will look into using WP rocket with this theme to try and enhance speed. Thank you once again.

#334865 Copied
Tagged: category, filter, menus, mobile, themes, woocommerce, wordpress
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Mobile menus and category filter not working correctly

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