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Topic: Filters not showing on some product category pages or shop page

USSH

Participant

April 8, 2022 3:47 am

Filters not showing on some product category pages or shop page even though the widget is set up correctly.
Site URL: hidden
Theme version: 8.1.3
WooCommerce version: 6.3.1

#321550 copied to clipboard

Rose Tyler

Support staff

April 8, 2022 6:57 am

Hello,

Do you mean default WP and WC widgets or widgets of our theme?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#321552 copied to clipboard

USSH

Participant

April 8, 2022 9:50 pm

link to screenshots and login provided in private chat area

Content is visible for topic creator and
support staff only.

#321623 copied to clipboard

Rose Tyler

Support staff

April 9, 2022 6:59 am

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access.

Regards

#321638 copied to clipboard

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