This topic has 23 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson
Hello,
We are very sorry if someone from our support team didn’t help you concerning the problem with our theme.
We’ll definitely discuss and control this question!
According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team. Also we can contact the plugin support and ask about your problem, but in this case you have to understand that solution may take more time rather than you’d contact them directly!
What about your current problem: the reason was you disabled Optimized CSS, Optimized JS options in the plugin settings (Ultimate > Scripts & Styles). As you can see it isn’t related to our theme directly. Thank you for understanding.
We hope you won’t experience such difficulties using our product in future!
Regards,
Olga Barlow
same question.
Hello @peterandu,
Please clarify your problem and provide us with WP Dashboard credentials in Private Content.
Best regards,
Jack Richardson.
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