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Bug in shop sidebar product categories and product clicks on mobile

This topic has 28 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

ZY

Participant

August 29, 2021 at 08:24

good morning Rose
I have checked now again with all the caches cleared and incognito windows , but notice that nothing is changed.
just so you know, im checking on iphone 10, iphone 6 , iphone xr,
thanks

#300353 Copied

ZY

Participant

August 31, 2021 at 14:46

Hi guys
Any news? Waiting for three days now since last message.
There are really different issues and i dont know how to solve them.
it has nothing to do with this snippet which was added “Javascript for products on product page links to quick view”
also there is issue when i add product to cart and then refresh page cart shows 0 products, then if i add second product it shows 2 products, then refresh again and 0 products.
please see videos in private area
all logins and passes are shared in previous messages
please check this asap, i have feeling i’m being ignored while i have already bought around 4-5 licenses ..
thank you

Please contact administrator
for this information.

#300691 Copied

Rose Tyler

Support staff

August 31, 2021 at 15:38

Hello,

Please clear cache of your mobile browser and check https://sm****arket.lu/ now.

Regards

#300704 Copied

ZY

Participant

August 31, 2021 at 15:46

Hi

Cleared, nothing is changed. same issue with the cart and again the clicks outside quick view window…. cleared all, checked on different phones..
Could you please tell me what exactly you are doing to fix it?
How come I dont see any changes?

#300709 Copied

Rose Tyler

Support staff

August 31, 2021 at 16:04

Hello,

We have tried different ways to prevent click on iphone but as you know that operation system work a bit different then android so if on android it is ok to use ‘click’ event then on iphone in safari especially it works like 2 touch click so we are really trying to figure out how it should fix but sometimes we found fix but at the same moment another issue is coming. We tried on our device and maybe because of too much times loading the page and cached in phone it is ok now that’s why we wrote you to check from your side.
We will try to fix it but understand us too, we have different questions from users and it is not possible to use all time to fix only one bug and forget about other questions from our clients.

Regards

#300715 Copied

ZY

Participant

August 31, 2021 at 17:53

Hi

I really do understand you have constant flow of questions from customers, but as you see from my previous topic (is from June 17th, already more than 2 months) and this topic is from two weeks already. I would appreciate if you could mark it as urgent.
Also about the issue with the cart, it’s also in your demo , see video in private area

Please contact administrator
for this information.

#300751 Copied

ZY

Participant

September 1, 2021 at 23:12

Hi guys
Any news on development?
It’s kinda strange because this cart issue I don’t have on my other site myh** but I do on sm** and also on your demo.
Thanks

#300947 Copied

Rose Tyler

Support staff

September 3, 2021 at 07:12

Hello

We do understand the problem you have on iphone and we added this task to our backlog to fix it after others with higher priority. Just for knowing – this issue requires full recoding of off-canvas elements work so it needs some time to make it work another way than one we have now.
We will try to recode that and then we should check it from both sides and also we will write you to check it as well.
Many sorry that we cannot make it asap for you. All we can recommend you to do is to compare your sites and try to find why it is ok on myh* but not ok on sm* as you wrote before. If you have any ideas please, sharing with us will be MUCH appreciated !
Also you may temporary enable non-canvas type of sidebar for mobile just to prevent such bug.

Regards

#301156 Copied
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Bug in shop sidebar product categories and product clicks on mobile

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