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Active product filter not loading on mobile when you go from homepage to single product page

This topic has 10 replies, 4 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

Applesandcider

Participant

July 28, 2024 at 05:01

Hi,

Please see attached video.

I have an active product filter widget placed above the products in my archive product page. It works fine when I am selecting filters on the archive product page, it populates correctly.

However, if as you see in the video I select filters from the homepage which takes me to the shop page, the active product filter that is placed above the products in my archive product page carries on loading and the active filters do not show. I also have an active product filter widget in the sidebar as you will see in the video and that loads fine.

You will also see from the attached screenshot that I have removed the title “Active filters” as I don’t want the title to show up. However, it still shows when selecting filters from the homepage even though the title should not be there.

Just wondering if this is a bug or if I am doing something wrong on my end, or if it is because I have two active product filter widgets on one page and they’re not working well together?

Thanks

Please, contact administrator
for this information.

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#407302 Copied Theme version: 9.3.16

9 Answers

Rose Tyler

Support staff

July 28, 2024 at 13:20

Hello Applesandcider,

Thank you for reaching out to us.

We do not see a video from you. Please check and provide the video.

Best Regards,
8Theme’s Team

#407372 Copied

Applesandcider

Participant

July 28, 2024 at 13:38

Hi Rose,

I am sorry, please ignore the we transfer link in the first comment. Please see the correct one here. Thank you.

Please contact administrator
for this information.

#407374 Copied

Rose Tyler

Support staff

July 28, 2024 at 14:16

Hello Applesandcider,

Please check the link you provided, it contains just a screenshot instead of a video.

Best Regards,
8Theme’s Team

#407381 Copied

Applesandcider

Participant

July 28, 2024 at 14:22

Sorry again…correct one here

Please contact administrator
for this information.

#407383 Copied

Rose Tyler

Support staff

July 28, 2024 at 16:34

Hello Applesandcider,

Thank you for the video.

We can’t log in, unfortunately. Please provide a new temp-login URL.

Best Regards,
8Theme’s Team

#407418 Copied

Applesandcider

Participant

July 29, 2024 at 07:03

Hi,

Please see the new temp login URL

Please contact administrator
for this information.

#407464 Copied

Jack Richardson

Support staff

July 29, 2024 at 10:01

Hello @Applesandcider,
Please, check now !
We deactivated the Lazy loading option for the next widget -> https://gyazo.com/a802aca09041460d9f9bb0f16e3759e6
Kind regards, Jack Richardson

#407520 Copied

Applesandcider

Participant

July 29, 2024 at 10:48

Worked like a charm thank you Jack

#407546 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 10:49

Dear Applesandcider,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#407547 Copied
Tagged: active product filter, ecommerce solutions, homepage transition, mobile loading issues, single-product page, woocommerce templates, wordpress
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The issue related to '‘Active product filter not loading on mobile when you go from homepage to single product page’' has been successfully resolved, and the topic is now closed for further responses

Active product filter not loading on mobile when you go from homepage to single product page

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