Reply 53750 to: Chat is basically unusable

Avatar: mozmocreative
mozmocreative
Participant
April 1, 2015 at 06:32

Hi, this site has launched now and I can confirm that Live Chat doesn’t work.

It simply DOES. NOT. WORK.

  • Starting a new conversation as a user doesn’t pop it up for admin in the chat console. Nothing happens.
  • Sending messages will work for 1 or 2 messages, then a yellow box pops up for the user saying “please wait” but it never goes away.
  • When messages do send, it takes a long time, up to 20 seconds. Then out of nowhere, a yellow “Please wait…” message will appear for the user, and never disappear.
  • IF the please wait error disappears, the chat box becomes unresponsive to the user, and won’t let you click or type in the “write a reply” text area.
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