Hi Eva there are no restrictions on the ftp and suggest you try using this online ftp to login a it is working for me off 3 different pc’s http://www.net2ftp.com
I have changed password as below just incase.
I have edited the woo.php as you said and still the woocommerce is not working.
Can you please resolve this asap as its going on nearly a week now and at this stage im very frustrated.