Reply 358318 to: Email builder – problem with emails in Thunderbird
Rose Tyler
Support staff
May 31, 2023 at 16:12
Hello Namaste,
Thank you for your response, but you forget to provide a video of the problem.
Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Also, please do the next test:
1/ Is all fine when the Email Builder is disabled?
2/ On other stores, where all is fine, is our Email Builder activated?
3/ Please make sure that the problem is not caused by different server settings for your stores.
4/ https://prnt.sc/bWZI8ifgx-1N – contact your hosting provider to fix this.
Thank you for your cooperation and we look forward to hearing from you soon.
