Hello, @AnimalShop,
We hope you are doing well. We would like to request that you provide a screenshot or video of your issue so that we can better understand it and provide you with an appropriate solution. Additionally, please provide your WordPress admin login details in the private content area in the following format:
WordPress Admin URL:
WordPress Admin Username:
WordPress Admin Password:
We kindly recommend that you take a complete backup of your site before proceeding.
You may upload the screenshots on https://postimages.org/ or https://imgbb.com/ and paste the links here.
You may use the https://www.loom.com/ screen recording tool that records your screen and upload it on their website. You may share the URL here.
Best Regards,
8Theme’s Team.