Reply 357583 to: Cannot edit custom heading and the circle keeps spinning

Avatar: Rose Tyler
Rose Tyler
Support staff
May 24, 2023 at 15:31

Hello Culkman,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team

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