Hello, @N Nandan,
Thank you for your response.
Why do you think it is a basic feature, did you face using it with another theme? What exactly theme it was?
We are the support team of XStore and we can help with existing features of our theme (features you were able to see on our demos before purchasing), not with new features as described in our support policy – https://xstore.helpscoutdocs.com/article/25-support
We would recommend you contact WooCommerce plugin and ask about their suggestions for this. If you find a plugin that works fine with Storefront (the official WooCommerce theme) it most likely will work with our theme too, or we can try to add such compatibility.
We can give you a refund if you bought the theme within the last 7 days, in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy
Would it be helpful if we provide you with information about fields keys in the database that are used to upload videos in the product?
We look forward to hearing from you.
Kind Regards,
8theme team