Hello, Kris,
Thank you for contacting us regarding the issue you are experiencing.
In order to resolve the issue, please try to locate and remove the marked CSS shown in the screenshot at the following link: https://postimg.cc/mc7dTB0r, which can be found under XStore > Theme Options > Theme Custom CSS > Global CSS. After clearing your browser’s cache, please check back to your website to see if the issue has been resolved.
If the issue persists, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.
We look forward to hearing from you.
Best Regards,
8Theme’s Team