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Reply 356169 to: Uncaught RuntimeException: Error saving action: Database error

Avatar: Tony Rodriguez
Tony Rodriguez
Support staff
May 10, 2023 at 05:46

Hello Nick,

Thank you for providing us with the details and granting us permission to debug your site. We have conducted a thorough debugging of your site and have captured a video of the process, which you can view here: https://www.veed.io/view/995beaa6-864c-4418-9f4e-f4f5f2cab5e1?sharingWidget=true&panel=share.

But the issue persist and then we Installed and Activated the default WordPress Theme on your site, however, the issue persists. We have recorded a video for you to watch here: https://www.veed.io/view/1afcb7dd-fa12-45d8-9c32-c831e713055b?sharingWidget=true&panel=share.

It appears that the issue is not related to our theme, but rather to WooCommerce. We suggest that you reach out to WooCommerce support and ask them to resolve the issue with the default WordPress Theme. Once the issue is resolved with the default WordPress Theme, it should also work fine with our theme.

We apologize for any inconvenience caused by deactivating your third-party plugins for debugging purposes, as shown in the video.

Thank you for your understanding.

Best regards,
8Theme’s Team

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