Hello, Catholicans,
Please provide temporary wp-admin and FTP access. I will pass this topic on to our dev team.
FTP access is needed, wp-admin will not be enough.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team