Reply 355795 to: some questions regarding payment integration (Google Pay, Apple Pay and other)

Avatar: Rose Tyler
Rose Tyler
Support staff
May 7, 2023 at 07:38

Hello, Namaste,

Thank you for your response.

1/ Some extra payment extensions could use “hardcode” classes or ids from HTML and it could be the reason why they are not showing/working correctly. Also, they could “touch” the specific hooks that are not added in the new layout (due to its layout specifications).
Most basic payment methods were working ok – we can tell this as a fact because there are not many customers who wrote us about such issues and those who even wrote us about such cases figured it out by switching to another type of cart/checkout layout, disabling advanced layout or making extra compatibilities with payments in their child-theme files (if it was possible).

2/ By switching off the Single Product builder functionality you will not lose the settings you made for the builder. Disabling it for troubleshooting is good practice for understanding the reason for many different issues users have. So you can disable it and check and enable it again without losing anything.

3/ It requires a deep check from our side after the next testing made by you.
For this time we recommend you check how it works with the Storefront theme. In case it works ok then please, check how it works with the XStore theme but without SPBuilder (single product builder) enabled to know if the reason is related to the builder. That will give us a direction of looking for a solution to the issue.

After answering the questions above you can provide us links to the problem pages and admin+ftp access. In case you have a live web-site and it is important for you to prevent any notices/debug texts from displaying on frontend we would recommend you to create the full duplication of this website (I mean to create a staging website as a copy of real one) and provide us access to it. In such case, we could make changes and try to find solutions without breaking your live website for customers.

Kind Regards,
8theme team

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