Reply 355771 to: My favicon is not showing on the front-end, but on the back-end Yes.
Tony Rodriguez
Support staff
May 6, 2023 at 05:55
Hello, @Tincho,
Thank you so much for purchasing our theme and contacting our support center.
If your favicon is not showing on the front-end of your WordPress website, but it is visible on the back-end, here are a few steps you can follow to troubleshoot the issue:
Enable FontAwesome Support via Theme Options > Speed Optimization.
Clear your browser cache and try accessing your website again. Sometimes, a cached version of your website can cause issues with the display of your favicon.
I hope this helps you resolve the issue with your favicon not displaying on the front-end of your WordPress website.
If the issue persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
