Reply 355630 to: Checkout form inputs misplaced in billing address
Tony Rodriguez
Support staff
May 5, 2023 at 09:03
Hello, @shosh,
Thank you so much for purchasing our theme and contacting our support center.
Please check how it works when the Advanced layout is disabled in XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout.
If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
Thank you for your cooperation and we look forward to hearing from you soon.
