Hello, @webpat,
We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.
If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the plugin support for assistance.
If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.
Best Regards,
8Theme’s Team