Hello, Dbosnj35,
Thank you for getting in touch with us.
As we can see, your site using XStore, please submit the topic on this forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to get an answer fastest next time.
Do you need our help with the theme update? In this case, please provide temporary wp-admin and FTP access via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team