Reply 355238 to: Layout Problems with theme not displaying as demo
Rose Tyler
Support staff
May 3, 2023 at 08:44
Hello, Andres50,
Thank you for contacting us and for using XStore.
In order to provide you with the best assistance, we kindly ask that you provide us with temporary access to the wp-admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.
We thank you for your cooperation and look forward to hearing from you soon.
