Hello, Gleambiotech,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please provide temporary wp-admin access, so we can check the situation more deeply and help you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team