Hello, Clean,
Thank you for your response.
Do you mean 3rd party plugin?
Please provide product URL from your site.
Also, provide temporary wp-admin and FTP access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation.
Kind Regards,
8theme team