Reply 351947 to: Market Nich 04 – Under My Account – How and where is the setting to view Newly Signups….
Tony Rodriguez
Support staff
April 1, 2023 at 10:04
Hello, @Steven Tay,
1. Here are some general troubleshooting steps you can try to ensure that you receive the password reset email successfully:
a. Check your spam or junk folder: Sometimes, password reset emails can get filtered into the spam or junk folder. Check these folders to see if the email is there.
b. Whitelist the email sender: If the password reset email is consistently getting filtered into the spam or junk folder, you may need to whitelist the email sender. This means adding the email address of the WordPress site to your email contact list or safe senders list.
c. Contact your email provider: If the password reset email is not in your spam or junk folder and you are not receiving it, there may be an issue with your email provider. Contact them to see if there are any email filters or blocks that may be preventing the password reset email from coming through.
d. Verify the email address on your WordPress account: Make sure that the email address associated with your WordPress account is correct and up-to-date. If it is not, update it and try to resend the password reset email.
2. The “Activity” tab is a feature of Jetpack, a plugin that provides various tools and features for WordPress websites. If you have Jetpack installed and activated on your WordPress site, you should be able to find the “Activity” tab in the WordPress Dashboard.
Here are the steps to locate the “Activity” tab in WordPress:
a. Log in to your WordPress Dashboard.
b. Look for the “Jetpack” menu item in the left-hand menu.
c. Hover over “Jetpack” to reveal a dropdown menu.
d. Click on “Dashboard” in the dropdown menu.
This will take you to the Jetpack dashboard. Look for the “Activity” tab in the navigation menu at the top of the page.
If you do not see the “Activity” tab, it is possible that your version of Jetpack does not include this feature. Alternatively, it may be that you have not connected Jetpack to your WordPress.com account, which is required to access some Jetpack features.
If you are still having trouble locating the “Activity” tab, you can try reaching out to Jetpack support for further assistance.
3. Could you please check it by activating the default WordPress Theme like Twenty Twenty Three, just to make sure that the issue is with our theme or not? If the issue persists with the default WordPress theme as well then we suggest you reach our to WooCommerce support for further assistance on this issue as it is the default functionality of the WooCommerce: https://woocommerce.com/document/configuring-woocommerce-settings/#email-settings
