Hello, Oshrat,
Please provide temporary wp-admin and FTP access, we will check what can be done to help you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you.
Kind Regards,
8theme team